Privacy Policy

Effective Date: 4 January 2026

Company: Teachers Guide Ltd

Registered Office: 124 City Road, London, EC1V 2NX

Company Number: 16776662

Email: admin@teachers.guide

Website: www.teachers.guide

1. Introduction

Teachers Guide Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Teachers Guide website and related digital products and services (collectively referred to as "the Service").

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information you provide directly

• Name, email address, school name, role, and other professional identifiers
• Account credentials (username, password)
• Payment and billing details (where applicable)
• Communications sent via email, contact forms, or support requests
• Files or materials uploaded to the Service (for example, lesson plans or resources)

b. Information automatically collected

• Device and browser information
• IP address, login data, and session duration
• Usage analytics, including interaction with specific modules, pages visited, and performance data
• Cookies and similar tracking technologies (see Section 10 below)

3. How We Use Your Information

We use your personal data to:

1. Provide and manage access to the Service
2. Administer user accounts, subscriptions, and billing
3. Communicate with you regarding updates, support, and new features
4. Improve our products and user experience through analytics and performance tracking
5. Ensure compliance with legal, regulatory, and security obligations
6. Send marketing communications (only with your consent, which you may withdraw at any time)

4. Legal Basis for Processing

We rely on the following lawful bases:

• Contractual necessity: to provide you with the Service you have requested
• Legitimate interests: to improve and protect our Service, prevent misuse, and communicate relevant updates
• Consent: for optional communications such as newsletters
• Legal obligation: to comply with statutory duties (e.g., accounting and tax requirements)

5. Disclosure of Personal Data

Your personal data may be shared:

• With our technical and operational service providers (e.g., hosting, analytics, email delivery, and payment processors), under confidentiality and data processing agreements
• With professional advisers (legal, accounting, insurance) where necessary
• With law enforcement or regulators, if required by law
• In the event of business restructuring, merger, or acquisition, where your data may transfer under equivalent protection measures

We never sell or rent personal data to third parties.

6. International Transfers

If your data is transferred outside the UK (for instance, to cloud services located abroad), we ensure equivalent protection through adequate safeguards, such as Standard Contractual Clauses or compliance with UK adequacy decisions.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:

• Account data: retained for the duration of your active subscription and deleted 12 months after termination
• Billing records: retained for up to six years for tax and accounting purposes

8. Security of Your Data

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include encryption, secure access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data
• Request rectification or deletion of inaccurate or outdated data
• Object to or restrict certain processing activities
• Withdraw consent (where applicable)
• Request data portability (to receive your data in a structured, commonly used format)
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated

To exercise any of these rights, please contact us at admin@teachers.guide.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver personalised content.

Types of cookies we use:

• Essential cookies: required for the Service to function correctly
• Performance cookies: help us understand how users interact with the Service
• Functionality cookies: remember your preferences and settings
• Marketing cookies: used to deliver relevant advertisements (only with your consent)

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as page views, time spent on pages, and navigation paths. Analytics cookies are only set with your explicit consent. This data is anonymized and processed by Google, subject to Google's Privacy Policy.

You can manage cookie preferences through our cookie banner or browser settings. Note that disabling certain cookies may affect the functionality of the Service.

11. Third-Party Services

The Service may integrate with third-party platforms (such as payment processors or analytics providers). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external services.

12. Children's Privacy

The Service is intended for use by adults in professional educational settings. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Service offerings. Any updates will be posted on this page with a revised "Effective Date."

We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: admin@teachers.guide

Address: Teachers Guide Ltd, 124 City Road, London, EC1V 2NX

Data Protection Officer: Available via admin@teachers.guide

15. Information Commissioner's Office (ICO)

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: ico.org.uk

Phone: 0303 123 1113