Teachers.guide for Microsoft Word — Support

Contact us

Email: support@teachers.guide
Telephone: 020 4652 1500
Response time: within one working day, Monday to Friday, 08:00–17:00 UK time.
Security or data protection: privacy@teachers.guide

Installing

Full installation steps for Word on Mac, Word on the web and Word on Windows, plus school-wide deployment instructions for IT admins, are on the add-in page.

Common issues

I can't find "Upload My Add-in" in Word for Mac

Word for Mac has no upload button. Copy manifest.xml into ~/Library/Containers/com.microsoft.Word/Data/Documents/wef, restart Word, then look under Insert → My Add-ins → Developer Add-ins.

The button doesn't appear at all

Your Microsoft 365 tenant may block sideloading. Ask your IT admin to deploy the add-in centrally using the manifest URL https://teachers.guide/office-addin/manifest.xml.

The pane says my school code is invalid

School codes are issued by your SLT and are also shown on your Teachers.guide dashboard. If your school does not use codes, sign in on teachers.guide and generate a one-off connect token from /office, then paste it into the pane.

Nothing happens when I press Run

Check that the text box is not empty and that your account or school pool still has credits. Errors are shown in the results area of the pane.

Insert or replace doesn't write into the document

The pane must be open inside Microsoft Word (not a browser preview). Reopen it from the Teachers.guide button on the Home ribbon.

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